Feedback on Etsy is one of the best ways to establish a reputation as a crafter who offers quality goods and who can be trusted as a seller. Every transaction gives both buyers and sellers an opportunity to leave feedback. Since feedback directly affects the reputation of a member, it is important to stay consistent, fair, and honest with your opinions.
Whenever someone makes a purchase from your Etsy shop, they are asked to submit a rating: positive, neutral or negative. There is also a space for an optional comment. A buyer may say that the jewelry shipped fast, the cranberry soap smells amazing, or the T-shirt fit their daughter perfectly. If you’ve really knocked their socks off, the shopper may submit an optional Customer Appreciation Photo.
Etsy feedback can be submitted for up to 120 days after the date of the transaction or until the seller has canceled a transaction – usually in the case of void or invalid sales. After 120 days has passed, the option to leave feedback expires and cannot be restored.
Etsy Feedback Details
Keep in mind that positive-rated feedback cannot be edited or removed after submission. This also includes the optional comment and Customer Appreciation Photo.
Negative- or neutral-rated feedback may be changed to a positive rating when both parties agree. Etsy offers the “Kiss and Make Up” feature, which allows shoppers and buyers to work out their differences. If you have received negative or neutral feedback for a canceled transaction, the Kiss and Make Up is not available. However, this Etsy feedback can still be removed only if the shopper contacts Etsy support.
Members may ask Etsy to review feedback for removal by contacting support. Etsy will not investigate whether or not opinions or statements made in feedback are valid. They will only remove or alter feedback if a member includes personally identifying or private information (such as real name or physical address), mature or racist language, inappropriate images, spam, links, or outside advertising.